Shipping policy

This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase from our store.

Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

After your order has been processed, it will be prepared and handed over to the shipping carrier.

Shipping Time
Estimated delivery time is 7–14 business days after the order has been processed and shipped. Delivery times may vary depending on the destination, logistics providers, and external factors.

Please note that these timeframes are estimates and may occasionally be affected by customs processing, peak seasons, or courier delays.

Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to become available after shipment.

Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If the shipping address is incorrect or incomplete, delivery may be delayed or the package may be returned.

Delays
While we do our best to ensure timely delivery, delays may occur due to circumstances beyond our control such as customs inspections, weather conditions, or courier service disruptions.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you experience an issue with delivery, please contact the shipping carrier directly.

Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team and we will be happy to assist you.

Phone number: 010 640 0661

Email: trackswild@outlook.com